Clients Don’t Want Faster Advisors — They Want Deeper Ones

In this episode, Gillian Stovel Rivers and Julie Littlechild delve into the critical role of trust in sustainable business growth, particularly in the wealth management sector. They explore the gaps between advisors’ perceptions and clients’ realities, emphasizing the importance of understanding clients’ feelings and concerns beyond just financial metrics. The conversation highlights the need for a shift from efficiency-focused practices to more engaging, personalized client interactions, leveraging technology to enhance human connections. They discuss the evolving role of advisors in facilitating deeper conversations about clients’ broader life concerns, ultimately aiming to build stronger, trust-based relationships.